Question 1

How can I check the status of my order?

Accepted Answer

We will update you on your delivery status via email. If you require further information, please get in touch via our contact us page.

Question 2

I’m ordering outside of the United Kingdom; how long will my order take to reach me?

Accepted Answer

Depending on your location, it may take a little longer for your order to get to you. You will receive regular updates via email enabling you to track the status of your order.
 
If you require any further information visit our contact us page.

Question 3

How do I return my item for an exchange/refund?

Accepted Answer

You have 30 days from the date of purchase to return your item for an exchange/refund.
 
Simply send us a message requesting an exchange/refund, we'll then send you the returns addres. All you need to do is complete the returns form at the bottom of your invoice and place the item in the original packaging along with the item(s) you wish to return.

We strongly recommend you get proof of postage (it's free at the Post Office and return centres). Check out the terms & conditions page for more information on our returns policy.

Question 4

How can I contact customer service?

Accepted Answer

Please visit our contact us page to get in touch.

Question 5

How do I opt out of marketing communication?

Accepted Answer

You can stop receiving marketing messages from us at any time. You can do this:
Through your account settings
By clicking on the ‘unsubscribe’ link in any email
By contacting our Customer Care team (visit the contact us page) 
Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.
Please note that it may take a few days for all our systems to be updated, so you might get messages from us while we process your request.
Please view our privacy policy for further information.

Question 6

Do you have a shop I can visit?

Accepted Answer

PowerHog is currently an online only store.

Question 7

What exercises can I do with my PowerHog Backpack?

Accepted Answer

Loads! Lat raises, bicep curls, extensions and kettle bell exercises to name a few. Check out our tutorials for tips and videos.

Question 8

What liquids can I put in my water bladder?

Accepted Answer

We recommend you only fill the bladder with water. If you use a flavored liquid, it’s possible the flavor will permeate the plastic of the bladder.

Question 9

How do I clean my water bladder?

Accepted Answer

We recommend rinsing the inside and nozzle with lukewarm water.

Question 10

Can I purchase spare parts?

Accepted Answer

No, we are not yet selling parts separately.

Question 11

Can my item be repaired?

Accepted Answer

Most of our items come with a 12-month warranty. If your item is in warranty, it will be repaired free of charge, (however you may have to cover postage costs to return the item). Simply visit the contact us page and drop us a message.
 
If your item is no longer in warranty, please contact us to see how we can be of assistance.

Question 12

Can I fly with my PowerHog Backpack?

Accepted Answer

Yes. We have taken the backpack on multiple flights across Europe and Africa without any issues however, always check with your airline before flying.

Tips:

- Make sure your water bladder is empty when travelling; all airlines have liquid restrictions.

- If you are taking your backpack on a flight as hand luggage, if possible, we suggest you remove the bladder from your backpack and place it in cabin luggage.

Question 13

Is my bag waterproof?

Accepted Answer

No, we do not have a waterproof model. We suggest purchasing a bag cover if you’re likely to get caught in the rain.

Question 14

Is my backpack machine washable?

Accepted Answer

PowerHog backpacks are not machine washable. If you need to clean your bag, we recommend wiping over with a damp cloth.

Question 15

Will you be adding other backpack models?

Accepted Answer

Yes, we are in the process of manufacturing other models.

Question 16

I have a Promo Code, how do I use it?

Accepted Answer

When you're ready to check out, on the payments page there will be a section for you to add your Promo Code before completing your order. For further information and terms of use, check out our terms & conditions page.

Question 17

I have a PowerHog Voucher, how do I use it?

Accepted Answer

When you're ready to check out, on the payments page there will be a section for you to add your Voucher Code before completing your order. For further information and terms of use, check out our terms & conditions page.