TERMS & CONDITIONS
The legal bits
We are powerhogbackpacks.com, when you shop with us (or access our services, our “Website”), these terms apply. They’re important for both of us as they set out what we expect from each other, and they also give you helpful info. You can also find out more on our FAQs page (which also form part of these terms). Of course, if you need anything else, get in touch with our customer care team, we always love to hear from you!
We keep these terms and help pages updated and we amend them every so often, so remember to check back in before you shop, as the latest set will apply.
To shop with us, you need to:
• be at least 16 years old;
• have a credit or debit card that we accept (we accept, VISA, Mastercard & American Express)
• be authorised to use that credit or debit card (e.g. it is in your name or you have permission to use it).
Some of the goods sold through our Website may not be suitable for under 18s.
Placing an order
When you place an order, you should receive an acknowledgement e-mail confirming receipt of your order. We then carry out a standard pre-authorisation check to make sure there’s enough money on the card.
We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these terms).
You may be able to cancel (not change) your order within a short period of ordering – timings depend on your chosen delivery method (and will be set out in the acknowledgement email). You can’t change your order – you’ll need to cancel (and/or return original item(s)), and re-order.
All orders are subject to availability and confirmation of the order price. Don’t worry, if there’s an issue with an order, we’ll get in touch with you.
Very occasionally, we may need to refuse or cancel an order or close or freeze an account (even if we have previously confirmed your order) – e.g. if we think there’s something dodgy going on with an order or an account. If this happens to you and you think we’ve made a mistake, please don’t take offence – get in touch with Customer Care and they’ll be happy to speak to you about it.
Prices and product descriptions
In the unlikely event that a product has been listed with the incorrect description or promotion or if we discover an error for any goods you’ve ordered, we will tell you ASAP and give you the option of reconfirming your order (at the correct price) or cancelling it.
If we can’t get in touch with you, we will treat the order as cancelled. If you cancel and you’ve already paid, we will refund you in full.
Prices include VAT (where applicable).
Depending on the value of your order or the delivery option or address you choose, delivery costs may also be charged (see below). Such additional charges will be clearly shown during the checkout process and included in the 'Total Cost'.
Before you finalise your order, you’ll be given various delivery options to choose from with estimated delivery time and dates depending on the delivery address.
We aim to meet all delivery times but sometimes there may be delays – e.g. because of postal/carrier delays, logistics or bad weather. We will keep you updated as much as we can, and you should be able to track your parcel’s progress.
Check out our FAQs page for more info or get in touch with Customer Care if you have any issues or questions.
Returns and refunds
Check out our returns and refunds policy here.
Returning an unwanted item?
We get it, sometimes something just doesn’t work for you and you want your money back. Don’t worry, as long as an item is still in its original condition, we accept returns for free, subject to the rules below.
If you return an item requesting a refund within 30 days of receiving it, we’ll give you a full refund by way of the original payment method.
We aim to refund you within 14 days of receiving the returned item.
If you request a refund for an item during the above time frames but you can't return it to us for some reason, please get in touch – however, any refund will be at our discretion.
We don’t accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to you and ask you to cover the delivery costs.
Proof of postage
We strongly recommend you get proof of postage (it's free at the Post Office and return centres). Once you have requested your refund/exchange, the return address will be provided.
Keep it clean
Some items can’t be returned, like earrings or items where a hygiene strip or seal has been removed (e.g., swimwear and underwear). Please check product descriptions before you order. If you want to return underwear, swimwear, makeup/Face + Body products or any items marked with an asterisk, '*' next to the product name, please do not remove the original wrapping/seal for hygiene reasons.
Of course, it’s fine to try an item on like you would in a shop, but please don’t actually wear it. If an item is returned to us damaged, worn or in an unsuitable condition, we won’t be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected upon return.
All returned items should be sent in their original condition and packaging where possible, including tags (e.g., shoes should be returned with the original shoe box).
If we notice an unusual pattern of returns activity that doesn’t sit right: e.g. we suspect someone is actually wearing or using their purchases and then returning them or ordering and returning loads more than even our most loyal customer, then we might have to deactivate the account and any associated accounts. If this happens to you and you think we’ve made a mistake, please get in touch with Customer Care and we’ll be happy to discuss it with you.
This doesn’t affect your statutory rights.
From time to time, we may give you Promo Codes that you can use to reduce the price of specified products. However, please remember, it’s up to you to enter the code at checkout.
More info on Promo Codes and the rules on how to use them can be found on our FAQs page here – but here are some key things to remember:
Each Promo Code has its own terms, which will be made clear at the time it’s issued to you (e.g. what products, single/multiple use, when it can be used etc).
If you’re given a unique Promo Code that is meant just for you (e.g. a student Promo Code) please keep it secret and don’t let anyone else use it or abuse it (e.g. don’t post it on social media). If we think there is or has been misuse of a Promo Code in any way (e.g. selling it or sharing it with others), we can cancel your Promo Code and/or suspend or even close your account without telling you.
We don’t like to do this, but if a Promo Code can’t run properly because someone or something is spoiling the fun for everyone – e.g. fraud, tampering, technical errors or anything else that is beyond our control that affects the running or fairness of the Promo Code – we can cancel, modify or suspend the Promo Code.
Gift Vouchers and Gift Cards
If you’re the lucky recipient of a powerhogbackpacks.com Gift Voucher/Card, head over to our FAQs page to find out how and when they can be used. A few points to bear in mind:
If you’re being super generous and buying someone else a powerhogbackpacks.com Gift Voucher/Card, please make sure you get their email address correct. If you get it wrong and the Gift Voucher is emailed to someone else who uses it, there’s not much we can do. Check, double check and even triple check before you buy it.
On occasion spam filters send our emails into junk/spam folders. So, if you’ve not been thanked for your generous gift, it’s worth giving them a nudge because it might be waiting for them in their junk/spam folder.
Gift vouchers purchased via powerhogbackpacks.com will expire 12 months from the date of receipt.
At powerhogbackpacks.com, we love being able to interact with and chat to you through social media. However, we can’t control those social media platforms or how you set your profiles on them. Please check and set your privacy settings so that you understand and are comfortable with how your personal information on those platforms will be used.
Things you shouldn’t do…
We know it’s obvious, but you must not misuse or tamper with our services (“Our Website”) (e.g. hack, introduce viruses, trojans, worms, logic bombs or other technologically harmful material or carry out denial of service attacks etc.) or otherwise mess with our tech or functionality or steal our or our customers’ data. Doing any of these things may be a criminal offence, but they also get in the way of us giving our loyal powerhogbackpacks.com customers the best service, so we take them really seriously. The powerhogbackpacks.com team will report any such breach or activity (and all information about the people carrying it out) to the relevant law enforcement authorities.
We recommend you use virus protection software when using any website, including ours. Although we have a dedicated team who work hard to stop people messing with our Website, we can’t guarantee that it will always be secure from bugs, viruses or troublemakers.
Use of automated systems or software to extract data from our Website (AKA 'screen scraping') is not allowed.
Troublemakers take note: you agree to indemnify, defend and hold powerhogbackpacks.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use (or misuse) of this Website or your breach of the Terms and Conditions.
Intellectual property, software and content
powerhogbackpacks.com owns and has permission to use the intellectual property rights in its Website and its content. These rights are protected around the world; all such rights are reserved.
You’re allowed to store, print and display our Website content only for your own personal use. You are not allowed to use any part of the Website for commercial purposes unless you have our express permission.
You’re also not allowed to use the powerhogbackpacks.com logo or any powerhogbackpacks.com brand or trademark (or any marks which are colourably similar) without our express permission.
Linking to this Website
It’s fine for you to link to powerhogbackpacks.com, as long as you do so in a way that is not-commercial, is fair and legal, and doesn’t damage or take advantage of our reputation.
Please don’t link in a way that suggests any form of approval or endorsement by powerhogbackpacks.com where none exists.
Our Website must not be framed on any other site without our permission.
Complaints or need to speak to us?
Occasionally things do go wrong and you may want to get in touch with us. If that happens, please contact our Customer Care team here, who will work with you to resolve any issues you’re having with our services.
We have the right to amend, remove or vary our services and/or any part of the Website (including our Ts&Cs) at any time.
These terms and our dealings with you are subject to English law and the exclusive jurisdiction of the English courts.
User Generated Content
Have we reached out to you on social media to feature your content on our social media channels? Congrats! It means we love your style.
By giving you the opportunity to feature your content on our social media channels and by responding with the required hashtag (such as #GoPHBP) you agree:
we can use your handle and the content (the “Content”) on powerhogbackpacks.com, and/or on any of PowerHog’s social media platforms (including but not limited to Instagram, Facebook and Twitter).
we can edit, crop, adapt, enhance or modify the Content (but powerhogbackpacks.com will not treat you in a derogatory manner).
You promise that you:
have the permission of everyone in the Content;
have the right to grant powerhogbackpacks.com the above rights; and
are at least 16.
If you (or anyone in the Content) asks us to remove the Content, we will remove the Content from the social media accounts that we control.
You understand that other users of these social media platforms can also share and make use of the Content once posted. In particular, a user of these platforms can take a screenshot of and save an image of the Content to their device, share the Content on social media platforms or websites which feature the Content (and sharing capabilities). If you do not want to grant the permissions set out above, then please do not give us consent to use the Content.